How many ways can I order from you?
2 ways, You may order from online ordering and offline ordering
1.1 Online ordering
Browse our extensive product selection. Information about how to choose products is
available in each ordering page section. Each ordering page, browse products and materials
you like. Add products and/or materials you're interested in. Enter measurements, choose
materials and options without committing to ordering. We'll save everything until you're ready.
Determine size. Simply take a few simple measurements, we outline exactly what you need
to know in the measuring instructions associated with each product online
Once you know how wide and long your draperies need to be, simply click on "Add to Cart" and continue directly from our site instruction.
1.2 Offline ordering
Ordering online is safe, fast and fun. But if you'd prefer to order via fax, mail, or by email here's how.
Select your product.
Determine size. (see, measuring guide click here "link")
Determine the price. Refer to the price chart in our catalog or price online. Add any surcharges for
options you've chosen.
You can email or mail your order or fax it to us: 011662.xxx.xxxx. You will recieve a respond from us
by email within 24 business hours for further instruction.
Custom orders?
We are happy to consider any custom requests you may have including extra long length curtains,
wider width curtains, or unique styling requirements. Simply email your requests to
order@lapitha.com so we can send you a quote and upload your order to our website.
When is my order start processing?
Your order is processed right after your payment clearing, which may take up to 2-3 business
days after you've made a payment.
Can I cancel my order?
Because we begin working on your custom drapery order after payment clearing, Therefore,
we can only allow cancellations if your fabric selection has not been cut by our workroom.
I made a mistake on my order, how do I change it?
If you feel you may have made a mistake in your curtain length or width, please email customer
support as soon as possible at customersupport@lapitha.com so we can make the necessary
adjustments before your order ships.
Your satisfaction is our priority.
At Lapitha all of our orders will be inspected before shipping to you to ensure that you will receive
it in excellence condition. However in a rare occasion if you spot a problem within 30 days of
receiving your order, please notify Customer Service immediately. If you have provided accurate
measurements and conformed to our recommended product specifications and limitations,
we will expertly repair your treatment, or remake it completely.
Custom Orders
Because your curtains are custom made just for you according to your specifications, they are
non-refundable. Although we can not offer refunds for custom made draperies but if we make
a mistake in fabric, length, or style of panel we are more than willing to correct our mistake and
deliver the curtains you ordered.
Please feel free to e-mail us with any questions at customersupport@lapitha.com
Non-Custom products
Non-custom products may be returned within 20 days after their arriving date for exchange
or credit toward another Lapitha.com purchase. A 15% restocking fee will apply and return
freight charges will be paid by the customer. Products must be returned via a trackable delivery
method and must be received in like-new condition. Email our Customer Service for return
address.
What are my shipping option?
How much is my shipping?
Will you ship to my country?
When will my order ship?
Your curtains are custom made just for you. Most orders are ready to ship in 2-3 weeks after
payment's clearing. If we anticipate any further delays, we will email you as soon as possible.
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders
status. Most custom drapery orders ship within 2-3 weeks after your payment clearance. We will
send you an email with all tracking information within 24 hours of order shipment.
Tracking information for my order?
You will receive your tracking information via email account that you have registered with us within 24
hours of your order shipment. This email will provide all the information you need and how to track
your order online such as confirmation number, air carrier website URL and arriving date.
How long will it take to receive my order?
You will receive tracking information along with arriving date via email. It usually takes about 2-3
weeks time for international order to be arrived. Please check your shipping progress online.
How many ways can I pay for my order?
3 ways, You can pay for your order via PayPal, Paysbuy, and Western Union.
PayPal, you'll check out lightning-fast and easily without sharing your financial
info with the merchant. Link your bank account, credit card, and debit card to your
PayPal wallet, then pay however you choose. PayPal is a global leader in online payments
with more than 70 million active accounts in 190 markets. It’s one of the most preferred
payment services on the web in the U.S. UK, and Australia
PAYSBUY is an online payment service that allows sending money as easy as sending
email. PAYSBUY accepts major credit cards that allow you to make a direct online payment
transaction.
(PaySbuy service is determined to allows anyone to do a worry-free financial transaction
with Secured Socket Layer (SSL) and other data protection technologies for
highest security. PaySbuy security system is comparable to leading commercial banks’
Internet Banking. PaySbuy also provide the reassurance of using credit card to shop online
with the Verified by VISA and MasterCard SecureCode service.)
Western Union is a global leader in money transfer services, offering the ability to
send money to more than 320,000 Western Union Agent locations in over 200 countries
and territories.
What is PAYSBUY? Is it secure?
PAYSBUY, the leading payment gateway in Thailand, will automatically encrypts your
confidential information in transit from your computer to theirs using the Secure Sockets
Layer protocol (SSL) with an encryption key length of 128-bits (the highest
level commercially available) currently adopted by leading commercial banks worldwide.
Once your information reaches PAYSBUY, it resides on a server that is heavily guarded both
physically and electronically.
PAYSBUY servers sit behind an electronic firewall and are not directly connected to the
Internet, so your private information is secure.
I don't feel comfortable to enter my credit card / billing information on internet sites.
Is your site secure?
All of the data collected on our website is done through an encrypted secure socket layer
(SSL). This SSL is the industry standard for securing personal or sensitive data. However,
Lapitha is only collecting your shipping information not your financial information. Your credit
card and other financial information will be done over by PayPal, PaySbuy, and Western
Union. We respect your privacy and keep all of our customers information highly confidential
and we don't sell or share these information to any third parties.
Lapitha offers an extensive list of Thai silk products such as custom Thai silk drapery,
Thai silk pillow case, and other related window hardware’s.
At Lapitha we're passionate about designing and manufacturing the highest quality
custom Thai Silk draperies, Thai Silk pillow case and delivering the best value to our
customers as possible. Value that comes from purchasing a premium Thai Silk directly from
the Thai Silk weavers, hence supporting the art of hand-loom weaving and promote theirs
better quality of life.
Lapitha makes each set of drapes and others products to order by Team of seamstresses
with over 15 years of experience in sewing the highest quality Thai Silk drapery, Thai Silk pillow
case and Others Thai Silk products. Nothing here is "ready made". Whether a home, restaurant
or hotel both Professional Designers and demanding home owner put their trust in Lapitha and
each drape we make
